Terms of service

Last Updated: July 13, 2026

Welcome to WishGlow.store. These Terms of Service ("Terms") govern your access to and use of the WishGlow.store website, products, services, features, content, and any purchases made through our online store. Throughout these Terms, the words "WishGlow.store," "we," "our," and "us" refer to WishGlow.store, while "you," "your," and "customer" refer to the individual or entity using our website or purchasing our products.

By accessing, browsing, creating an account, placing an order, or otherwise using any part of our website, you acknowledge that you have read, understood, and agree to be legally bound by these Terms of Service, our Privacy Policy, Return & Refund Policy, Shipping Policy, and any additional policies referenced on our website.

If you do not agree with any part of these Terms, you should discontinue using our website and services.

1. About WishGlow.store

WishGlow.store is an online boutique specializing in elegant birthday candles, decorative celebration candles, scented candles, party accessories, and carefully selected products designed to make life's special moments memorable.

Our mission is to bring warmth, beauty, and joy to celebrations through thoughtfully curated collections inspired by our Soft Luxury Birthday philosophy—where elegance, simplicity, and meaningful moments come together.

Our business information:

WishGlow.store

92 Av. Columbia

Westmount, QC H3Z 2C3

Canada

Email: support@WishGlow.store

Phone: (289) 244-8362

2. Eligibility

By using this website, you represent that:

You are at least the age of majority in your province, state, or country.
You have the legal authority to enter into binding agreements.
Any information you provide is truthful and accurate.
You will use our website only for lawful purposes.

Parents or legal guardians are responsible for purchases made by minors using their devices or accounts.

3. Website Use

You agree to use WishGlow.store responsibly.

You must not:

Violate applicable laws.
Attempt unauthorized access to our systems.
Upload malware or harmful software.
Interfere with website functionality.
Use automated scraping tools without permission.
Copy website content for commercial purposes.
Submit false information.
Engage in fraudulent purchasing behavior.
Abuse promotions or discounts.
Impersonate another person.

We reserve the right to suspend or terminate access to users who violate these Terms.

4. Product Information

We make every reasonable effort to ensure product descriptions, specifications, pricing, photographs, dimensions, colors, fragrance descriptions, and availability are accurate.

However, because products are viewed on different devices and displays:

Colors may appear slightly different.
Glitter placement may vary.
Packaging may change slightly.
Wax texture may vary between production batches.
Handmade details may differ slightly.

Minor cosmetic differences do not constitute product defects.

5. Product Availability

All products are offered subject to availability.

We reserve the right to:

Limit quantities.
Discontinue products.
Modify product packaging.
Update specifications.
Replace packaging with newer designs.
Correct inventory errors.

Orders are not guaranteed until payment has been successfully processed and confirmed.

6. Pricing

All prices displayed on WishGlow.store are listed in the currency shown at checkout.

Prices may change without notice.

Although we strive for accuracy, pricing errors occasionally occur.

If an obvious pricing mistake is identified before shipment, we may:

Contact you for confirmation.
Cancel the order.
Issue a full refund.

We are not obligated to honor pricing resulting from technical or typographical errors.

7. Orders

After placing an order, you will receive an order confirmation email.

Receiving an order confirmation does not necessarily mean the order has been accepted.

Orders may be declined or cancelled because of:

Inventory shortages.
Payment verification issues.
Shipping restrictions.
Pricing errors.
Fraud prevention.
Incorrect customer information.
Force majeure events.

If payment has already been collected, an appropriate refund will be issued.

8. Payment

We accept secure payment methods supported by Shopify.

Payment authorization must be successfully completed before orders are processed.

We do not store complete payment card information on our servers.

Your payment information is processed through secure third-party payment providers operating in accordance with industry security standards.

9. Promotions

From time to time, WishGlow.store may offer:

Discount codes
Seasonal promotions
Free gifts
Limited-time offers
Bundle discounts
Holiday campaigns

Unless otherwise stated:

Promotions cannot be combined.
Promotions have expiration dates.
Promotions cannot be redeemed for cash.
Promotions may end without notice.
Promotional products remain subject to availability.

10. Gift Cards

If gift cards become available:

They are non-refundable except where required by law.
They cannot be exchanged for cash.
Lost cards may not be replaced.
They expire only where permitted by applicable law.

11. Shipping

WishGlow.store currently offers:

Free Worldwide Shipping
Estimated delivery:
7–10 Business Days

Shipping estimates are not guarantees.

Delays may occur due to:

Customs
Weather
Carrier delays
Holidays
High order volume
Government inspections
Transportation disruptions

Additional details are explained in our Shipping Policy.

12. Returns

Eligible products may be returned within:

30 Days After Delivery

Returned items must comply with our Return & Refund Policy.

Products showing signs of use may not qualify for refunds.

13. Cancellations

Customers should contact us immediately if they wish to cancel an order.

Once fulfillment has begun, cancellation may no longer be possible.

Orders that have already shipped cannot normally be cancelled.

14. Intellectual Property

All content on WishGlow.store belongs to WishGlow.store or its licensors, including:

Logos
Branding
Product photography
Graphics
Icons
Website layout
Product descriptions
Text
Videos
Illustrations
Design elements

You may not reproduce, distribute, modify, publish, or commercially exploit any website content without our prior written permission.

15. User Content

If you submit:

Reviews
Photos
Videos
Testimonials
Suggestions
Social media content

You grant WishGlow.store a non-exclusive, worldwide, royalty-free license to use, display, reproduce, publish, edit, and distribute such content for promotional, marketing, and business purposes.

You represent that:

You own the submitted content or have permission to share it.
It does not infringe third-party rights.
It is lawful.
It is not misleading.

We reserve the right to remove submitted content at our discretion.

16. Customer Accounts

If you create an account, you are responsible for:

Maintaining password confidentiality.
Keeping account information current.
Restricting unauthorized access.
All activities conducted under your account.

Please notify us immediately if you suspect unauthorized account use.

17. Accuracy of Information

You agree to provide accurate:

Name
Address
Email
Phone number
Billing information
Shipping information

Orders containing false or incomplete information may be delayed or cancelled.

18. Limitation of Liability

To the fullest extent permitted by applicable law, WishGlow.store shall not be liable for indirect, incidental, special, punitive, or consequential damages arising from:

Website interruptions.
Product misuse.
Delivery delays.
Lost profits.
Lost business opportunities.
Third-party carrier actions.
Technical issues.
Payment processor failures.
Force majeure events.

Our maximum liability relating to an order shall generally not exceed the amount paid for the applicable product unless otherwise required by law.

19. Product Safety

Candles involve an open flame.

Customers agree to use products safely and responsibly.

Always:

Keep candles away from children and pets.
Never leave burning candles unattended.
Burn candles on heat-resistant surfaces.
Keep candles away from curtains, paper, and flammable materials.
Follow any safety instructions included with the product.

WishGlow.store is not responsible for damages resulting from improper candle use.

20. Third-Party Services

Our website may include links to third-party services including:

Payment providers
Shipping carriers
Social media platforms
Shopify applications
Analytics services

We are not responsible for third-party websites or services.

Use of third-party services is governed by their own policies.

21. Privacy

Your privacy matters to us.

Information collected through our website is handled according to our Privacy Policy.

By using our services, you consent to the collection and processing of information necessary for order fulfillment, customer support, fraud prevention, and website operation.

22. Fraud Prevention

WishGlow.store actively monitors orders for potential fraud.

We reserve the right to:

Request identity verification.
Confirm billing information.
Verify shipping addresses.
Decline suspicious transactions.
Cancel fraudulent orders.

These measures help protect both our customers and our business.

23. Force Majeure

WishGlow.store shall not be responsible for delays or failures resulting from events beyond our reasonable control, including but not limited to:

Natural disasters
Floods
Fires
Pandemics
Government actions
Customs delays
Labor disputes
Internet outages
Transportation interruptions
Supply chain disruptions
War
Civil unrest

Performance obligations shall be suspended during such events until reasonably practicable.

24. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws applicable in the Province of Quebec and the federal laws of Canada, without regard to conflict of law principles.

Where mandatory consumer protection legislation grants additional rights based on your country or region of residence, those rights remain unaffected.

25. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, the remaining provisions shall continue in full force and effect.

26. Entire Agreement

These Terms, together with our Privacy Policy, Shipping Policy, Return & Refund Policy, Legal Notice, and any policies posted on our website, constitute the entire agreement between you and WishGlow.store regarding your use of our services.

27. Changes to These Terms

We reserve the right to update, modify, or replace these Terms of Service at any time to reflect:

Changes in applicable laws
Business operations
Website functionality
Shopify platform updates
Product offerings
Customer service practices

The updated version becomes effective immediately upon publication unless otherwise stated.

Continued use of WishGlow.store after updates constitutes acceptance of the revised Terms.

28. Contact Information

If you have questions regarding these Terms of Service, please contact us: