Contact information
Last Updated: July 13, 2026
Welcome to WishGlow.store.
At WishGlow.store, we believe every celebration begins with thoughtful details and genuine care. Whether you are preparing for a birthday, anniversary, baby shower, wedding, graduation, or another meaningful occasion, our goal is to make your shopping experience smooth, elegant, and enjoyable from beginning to end.
Our customer support team is dedicated to providing timely assistance before, during, and after every purchase. We understand that every order represents an important celebration, and we strive to ensure every customer receives professional, friendly, and reliable support throughout their journey with us.
This Contact Information page explains the different ways you can reach our team, the types of assistance we provide, our expected response times, and important information regarding customer communications.
Customer Support
If you need assistance with any aspect of your shopping experience, our dedicated customer support team is here to help.
We can assist with questions regarding:
- Product recommendations
- Birthday candle selection
- Number candle combinations
- Scented candle information
- Product availability
- Order placement
- Order modifications
- Shipping questions
- Tracking information
- Delivery updates
- Return requests
- Refund inquiries
- Exchange requests
- Damaged products
- Incorrect items
- Missing packages
- Promotional offers
- Website assistance
- Payment questions
- General customer support
No matter how big or small your question may be, we are committed to providing courteous, professional, and personalized assistance.
Business Information
WishGlow.store
92 Av. Columbia
Westmount, QC H3Z 2C3
Canada
Email Support
Email is the fastest and most efficient way to reach our support specialists.
For faster service, please include:
- Your full name
- Order number
- Email used for purchase
- Product name
- Description of your request
- Photos if reporting product damage
Providing complete information allows our team to resolve your inquiry more efficiently.
Telephone Support
Phone
(289) 244-8362
Our phone support is available for general customer assistance and order-related inquiries.
Depending on call volume, you may occasionally be asked to leave a voicemail or continue the conversation by email so we can investigate your request thoroughly.
Customer Service Hours
Our support team is available:
Monday – Friday
9:00 AM – 6:00 PM
(Local Business Time)
Weekend and holiday inquiries are always welcome and will be answered as quickly as possible on the next available business day.
Although our offices may occasionally be closed outside business hours, customers can continue placing orders through our website 24 hours a day, 7 days a week.
Response Times
We understand that timely communication is important, especially when planning celebrations.
Our average response times are:
General Questions
Within 24 Business Hours
Order Support
Within 24 Business Hours
Shipping Questions
1–2 Business Days
Return Requests
1–2 Business Days
Refund Reviews
2–5 Business Days
During major holidays, seasonal campaigns, or promotional events, response times may be slightly longer due to increased inquiry volume.
We appreciate your patience and always strive to respond as quickly as possible.
Before Contacting Us
To help us assist you efficiently, please prepare the following information whenever applicable:
- Order Number
- Customer Name
- Email Address
- Shipping Address
- Product Name
- Quantity Ordered
- Photos of the Product
- Photos of Shipping Packaging
- Description of the Issue
Having this information available helps us investigate your request more quickly and provide an accurate solution.
Order Support
If you have recently placed an order, we can assist with:
- Order confirmation
- Shipping updates
- Tracking information
- Address corrections
- Product questions
- Delivery estimates
- Package investigations
Please note that once an order has entered fulfillment or shipment, modifications may no longer be possible.
Product Questions
Our team is happy to answer questions regarding:
- Birthday candles
- Number candles
- Spiral candles
- Scented candles
- Celebration accessories
- Product dimensions
- Colors
- Materials
- Burn time
- Usage recommendations
- Gift ideas
If you are unsure which product best suits your celebration, we are always happy to provide recommendations.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us as soon as reasonably possible.
To help us resolve the issue efficiently, please include:
- Order number
- Clear photographs
- Description of the issue
- Photos of the shipping label
- Photos of the packaging
Our customer support team will carefully review your request and determine the most appropriate solution, which may include a replacement, refund, partial refund, or another suitable resolution.
Shipping Assistance
If your package appears delayed, missing, or shows unusual tracking activity, we will gladly assist you.
Our team can help:
- Verify tracking information
- Contact shipping carriers when appropriate
- Investigate delivery status
- Review shipping records
- Provide available updates
While shipping carriers control transportation and delivery, we remain committed to supporting our customers throughout the shipping process.
Returns & Refunds
If you would like to request a return or refund, please email us within our published return period.
Please include:
- Order number
- Product name
- Reason for return
- Supporting photographs if applicable
Our team will review your request in accordance with our Return & Refund Policy and provide clear instructions for the next steps.
Wholesale & Business Inquiries
Businesses interested in collaboration or larger quantity purchases are welcome to contact us.
Possible inquiries include:
- Event planners
- Corporate celebrations
- Birthday venues
- Boutique retailers
- Gift shops
- Wedding planners
- Hospitality businesses
Please include details regarding your business and expected purchasing requirements so we can better assist you.
Feedback & Suggestions
Customer feedback helps us continually improve our products and services.
We welcome suggestions regarding:
- Product quality
- Packaging
- Website usability
- New product ideas
- Shopping experience
- Customer service
- Shipping experience
Every comment is carefully reviewed by our team and contributes to improving the WishGlow.store experience.
Privacy
Your privacy is important to us.
Information submitted through our contact channels is used only for purposes including:
- Customer support
- Order assistance
- Shipping updates
- Returns
- Refunds
- Product questions
- Business communications
We do not sell personal information to third parties.
Information is handled in accordance with our Privacy Policy and applicable privacy legislation.
Safe Communication
To protect our customers from fraud, please remember:
- Official communications come only from support@WishGlow.store.
- We will never ask for your password by email or phone.
- Payment information should only be entered through our secure Shopify checkout.
- If you receive suspicious messages claiming to represent WishGlow.store, please contact us immediately.
Your security and confidence are important to us.
Our Commitment to You
At WishGlow.store, customer service is more than answering questions—it is about creating an experience that reflects the elegance and warmth of every celebration we help inspire.
From the moment you discover our collection to the day your package arrives, our goal is to provide thoughtful assistance, reliable communication, and a shopping experience built on trust, transparency, and genuine care.
Whether you are selecting a single birthday candle for a family gathering or decorating a once-in-a-lifetime celebration, we are honored to be part of your special moments.
Every inquiry is treated with respect, every order receives careful attention, and every customer is valued as part of the WishGlow.store community.
Thank you for choosing WishGlow.store. We look forward to helping make your celebrations brighter, more beautiful, and truly unforgettable through our signature Soft Luxury Birthday experience.
Contact Summary
WishGlow.store
Address:
92 Av. Columbia
Westmount, QC H3Z 2C3
Canada
Email:
support@WishGlow.store
Phone:
(289) 244-8362
Customer Support Hours:
Monday – Friday
9:00 AM – 6:00 PM (Local Business Time)
We sincerely appreciate your trust in WishGlow.store and are always delighted to assist you with professionalism, warmth, and care. Every celebration deserves exceptional service, and we are committed to ensuring that every interaction with our team reflects the same elegance, attention to detail, and joyful spirit that define the Soft Luxury Birthday experience.