Contact
Welcome to WishGlow.
Thank you for visiting our store. Whether you're planning an elegant birthday celebration, searching for the perfect decorative candle, or simply have a question about one of our collections, we're delighted that you're here.
At WishGlow, every celebration begins with thoughtful details—and exceptional customer service is one of the most important details we can offer. Our goal is to make every interaction as warm, effortless, and memorable as the celebrations our products are designed to inspire.
From the moment you discover our collections until your order arrives at your doorstep, our dedicated support team is committed to providing friendly, professional, and reliable assistance every step of the way.
No matter where you are in the world, we're always happy to help.
Our Contact Information
WishGlow
Business Address
92 Av. Columbia
Westmount, QC H3Z 2C3
Canada
Customer Support Email
Customer Support Phone
(289) 244-8362
Customer Support Hours
Our customer care team is available during the following business hours:
Monday – Friday
9:00 AM – 6:00 PM
(Local Business Time)
Although our support specialists may not always be available on weekends and public holidays, you are welcome to send us an email at any time. We review all inquiries in the order they are received and strive to respond as quickly as possible.
How We Can Help
Our team is here to assist you with a wide variety of questions and services, including:
- Product recommendations
- Birthday candle selection
- Number candle combinations
- Scented candle information
- Product availability
- Order placement
- Order updates
- Shipping information
- Tracking assistance
- Delivery inquiries
- Return requests
- Refund support
- Exchange requests
- Damaged or incorrect items
- Missing packages
- Wholesale inquiries
- Website assistance
- General customer support
No question is too small. Whether you're preparing for an intimate family birthday or a large celebration, we're always happy to help you find the perfect products.
Before Contacting Us
To help us resolve your request as quickly as possible, we recommend including the following information in your message whenever applicable:
- Your full name
- Order number
- Email address used to place the order
- Product name
- Description of your inquiry
- Photos of the product (if applicable)
- Photos of the shipping package (if reporting damage)
Providing complete information allows our support specialists to investigate your request efficiently and provide the most appropriate solution.
Order Support
If you've recently placed an order, we can help you with:
- Order confirmation
- Shipping status
- Tracking updates
- Address corrections
- Delivery estimates
- Package investigations
- Order modifications (before shipment)
Please note that once an order has entered the fulfillment process, modifications or cancellations may no longer be possible.
Shipping Assistance
We proudly offer Free Worldwide Shipping with an estimated delivery time of 7–10 business days.
If you have questions about your shipment, tracking information, customs processing, or delivery status, our customer support team will gladly assist you.
While shipping carriers manage the transportation process, we will always do our best to help monitor your shipment and provide updates whenever possible.
Returns & Refunds
Your satisfaction is important to us.
If you need assistance with a return or refund request, simply contact us within 30 days of receiving your order.
Our support specialists will guide you through every step of the return process and answer any questions you may have regarding eligibility, return instructions, or refund processing.
Our goal is to make the process simple, transparent, and stress-free.
Product Questions
Not sure which candle is right for your celebration?
We're always happy to help.
Whether you need guidance choosing:
- Number candles
- Birthday candles
- Spiral candles
- Scented candles
- Decorative candle sets
- Gift ideas
- Party accessories
our team will gladly provide personalized recommendations based on your celebration and style preferences.
Wholesale & Business Inquiries
WishGlow also welcomes inquiries from:
- Event planners
- Party decorators
- Boutique retailers
- Gift shops
- Wedding planners
- Hospitality businesses
- Corporate event organizers
If you're interested in larger orders or potential business collaborations, please contact us by email with details about your business and purchasing requirements.
We'll be happy to discuss available opportunities.
Feedback & Suggestions
We genuinely value the opinions of our customers.
Every suggestion, review, and message helps us continue improving our products, services, and overall shopping experience.
If you have ideas regarding:
- New product collections
- Website improvements
- Shopping experience
- Packaging
- Customer service
- Future product ideas
we would love to hear from you.
Your feedback plays an important role in helping WishGlow grow.
Our Commitment
At WishGlow, we believe customer service should feel just as thoughtful as the products we offer.
Our Soft Luxury Birthday philosophy extends beyond elegant candles and beautiful celebrations—it defines how we communicate, how we solve problems, and how we care for every customer who chooses our store.
Every email receives personal attention.
Every question deserves a thoughtful answer.
Every customer deserves kindness, respect, and professionalism.
Whether you're celebrating a first birthday, a milestone anniversary, a graduation, or simply creating beautiful memories with family and friends, we are honored to be a small part of your special moments.
Thank you for trusting WishGlow.
We look forward to helping make every celebration brighter, more elegant, and truly unforgettable.
Contact Summary
WishGlow
Address
92 Av. Columbia
Westmount, QC H3Z 2C3
Canada
Phone
(289) 244-8362
Business Hours
Monday – Friday
9:00 AM – 6:00 PM (Local Business Time)
At WishGlow, every celebration begins with a wish, and every customer relationship begins with trust. We are committed to providing exceptional service, thoughtful support, and an experience that reflects the elegance, warmth, and timeless beauty at the heart of our brand. Whether you're shopping for a simple birthday gathering or a once-in-a-lifetime celebration, our team is always here to help you celebrate beautifully.