Shipping policy

Last Updated: July 13, 2026

At WishGlow.store, we believe every celebration deserves to arrive on time, beautifully prepared, and ready to create unforgettable memories. Whether you're purchasing elegant birthday candles, premium number candles, scented candles, party accessories, or celebration décor, we are committed to delivering every order with care, professionalism, and attention to detail.

This Shipping Policy explains how we process, prepare, ship, and deliver orders placed through WishGlow.store. It also outlines estimated delivery times, shipping methods, customs information, tracking procedures, shipping restrictions, and customer responsibilities.

By placing an order through WishGlow.store, you acknowledge that you have read and accepted this Shipping Policy.

1. Our Shipping Commitment

WishGlow.store proudly offers:

Free Standard Shipping Worldwide

Every qualifying order receives complimentary standard shipping with no minimum purchase requirement unless otherwise stated during promotional campaigns.

Our goal is to make premium celebration products accessible to customers around the world while maintaining reliable shipping services and careful packaging standards.

2. Shipping Destinations

We currently ship to most countries and regions worldwide.

Available shipping destinations may include, but are not limited to:

  • Canada
  • United States
  • United Kingdom
  • Australia
  • New Zealand
  • Germany
  • France
  • Italy
  • Spain
  • Netherlands
  • Belgium
  • Sweden
  • Norway
  • Denmark
  • Switzerland
  • Austria
  • Ireland
  • Japan
  • Singapore
  • Malaysia
  • South Korea
  • Hong Kong
  • United Arab Emirates
  • Saudi Arabia
  • Mexico
  • Brazil
  • Many additional international destinations

Certain countries, remote territories, military addresses, islands, or regions affected by carrier limitations, customs restrictions, or local regulations may not currently be serviceable.

If shipping is unavailable for your location, you will generally be notified during checkout.

3. Order Processing Time

Orders are normally prepared within:

1–3 Business Days

Processing includes:

  • Payment verification
  • Inventory confirmation
  • Quality inspection
  • Secure packaging
  • Shipping label preparation
  • Carrier pickup scheduling

Orders placed on weekends or public holidays begin processing on the next business day.

During major promotional events, seasonal sales, holidays, or periods of exceptionally high demand, processing may require additional time.

4. Estimated Delivery Time

Our standard estimated delivery time is:

7–10 Business Days

Delivery estimates begin after your order has been processed and shipped.

Please note that delivery estimates are not guaranteed arrival dates.

Actual delivery times may vary depending on:

  • Destination country
  • Customs clearance
  • Local postal services
  • Weather conditions
  • National holidays
  • Transportation disruptions
  • Carrier capacity
  • Remote delivery areas

Most customers receive their orders within the estimated delivery window, but occasional delays beyond our control may occur.

5. Shipping Cost

WishGlow.store proudly provides:

Free Standard Shipping

This includes:

  • Standard international shipping
  • Standard domestic shipping
  • Packaging materials
  • Order handling
  • Tracking (where available)

Customers are not charged additional standard shipping fees unless premium shipping services are specifically selected and offered during checkout.

6. Shipping Carriers

Depending on your destination, orders may be delivered through trusted logistics providers such as:

  • Canada Post
  • USPS
  • UPS
  • DHL
  • FedEx
  • Royal Mail
  • Australia Post
  • Local postal operators
  • Regional courier partners

Carrier selection depends on destination, shipping route, package size, warehouse location, and operational efficiency.

WishGlow.store reserves the right to choose the most appropriate shipping carrier for each order.

7. Order Confirmation

Immediately after completing your purchase, you will receive an order confirmation email containing:

  • Order number
  • Purchased items
  • Shipping address
  • Billing information
  • Payment summary

If you do not receive your confirmation email within a reasonable time, please check your spam or junk folder before contacting us.

8. Shipping Confirmation

Once your order has shipped, you will receive a shipping confirmation email that may include:

  • Tracking number
  • Shipping carrier
  • Tracking link
  • Shipment confirmation
  • Estimated delivery information

Tracking information may require 24–72 hours to update after the carrier receives the package.

9. Tracking Your Order

Customers can monitor shipment progress using the tracking information provided in their shipping confirmation email.

Tracking updates are controlled by the shipping carrier.

Temporary pauses in tracking activity do not necessarily indicate that a package has been lost.

International shipments may not receive tracking updates while passing through customs or transferring between logistics providers.

10. Multiple Packages

Large orders containing multiple products may be shipped separately.

This helps:

  • Reduce delivery delays
  • Improve packaging protection
  • Optimize warehouse fulfillment
  • Improve international logistics efficiency

Separate shipments may arrive on different dates.

You will not be charged additional standard shipping fees because your order ships in multiple packages.

11. Address Accuracy

Customers are responsible for providing accurate shipping information.

Please carefully verify:

  • Recipient name
  • Street address
  • Apartment or unit number
  • Postal code
  • City
  • Province or state
  • Country
  • Phone number

WishGlow.store cannot be responsible for delays or delivery failures resulting from incorrect information submitted during checkout.

If you notice an address error, please contact us immediately.

Address changes may not be possible after fulfillment has begun.

12. Customs, Duties and Taxes

International orders may be subject to:

  • Import duties
  • Customs fees
  • Local taxes
  • VAT
  • Government processing charges

These charges are determined by the destination country's customs authorities.

Customers are responsible for paying any applicable customs duties, taxes, or import fees unless otherwise required by applicable law or explicitly stated during checkout.

WishGlow.store cannot estimate customs charges because regulations differ between countries.

13. Customs Delays

International shipments occasionally experience customs inspections.

These inspections are conducted by government authorities and are beyond our control.

Customs processing may extend delivery times.

WishGlow.store cannot guarantee delivery dates when customs inspections occur.

14. Delivery Attempts

Shipping carriers may attempt delivery more than once depending on local policies.

If delivery cannot be completed, the carrier may:

  • Leave the package at a pickup location
  • Leave a delivery notice
  • Return the shipment
  • Schedule another delivery attempt

Customers are responsible for monitoring tracking information and collecting packages within the carrier's stated time limits.

15. Undeliverable Packages

Packages may be returned because of:

  • Incorrect address
  • Refused delivery
  • Failure to collect
  • Incomplete address
  • Invalid recipient information

If a package is returned to us, we will contact the customer regarding available options.

Additional shipping charges may apply for reshipment when the return resulted from incorrect customer-provided information.

16. Lost Packages

If your package appears to be lost, please contact us as soon as possible.

Our support team will:

  • Review tracking information
  • Contact the carrier when appropriate
  • Investigate shipment status
  • Assist with an appropriate resolution

Lost package investigations may require additional time depending on carrier procedures.

17. Damaged Shipments

Please inspect your package immediately after delivery.

If your order arrives damaged:

  • Take clear photographs.
  • Keep all packaging materials.
  • Contact us promptly.
  • Include your order number.
  • Describe the damage.

Our customer support team will evaluate the situation and may provide:

  • Replacement
  • Refund
  • Partial refund
  • Store credit
  • Alternative resolution

18. Incorrect Orders

If you receive:

  • Wrong product
  • Wrong quantity
  • Wrong color
  • Missing item
  • Incorrect candle number
  • Incorrect fragrance

Please notify us within a reasonable period after delivery.

Photographs may be requested to help us investigate the issue.

We will work to resolve eligible cases as quickly as possible.

19. Delivery Delays

Delivery delays occasionally occur due to circumstances beyond our reasonable control, including:

  • Severe weather
  • Customs inspections
  • Airline disruptions
  • Transportation shortages
  • Public holidays
  • Natural disasters
  • Labor strikes
  • Government actions
  • Security inspections
  • Global logistics interruptions

While we monitor shipments carefully, we cannot guarantee delivery by a specific event date such as birthdays, weddings, anniversaries, or holiday celebrations.

Customers are encouraged to place orders well in advance of important occasions.

20. Shipping Restrictions

Some products may not be available for shipment to every destination because of:

  • Local regulations
  • Carrier restrictions
  • Import laws
  • Hazardous material requirements
  • Customs limitations

WishGlow.store reserves the right to decline shipments where delivery cannot reasonably be completed.

21. Force Majeure

WishGlow.store shall not be liable for shipping delays caused by circumstances beyond our reasonable control, including but not limited to:

  • Floods
  • Fires
  • Earthquakes
  • Pandemics
  • War
  • Civil unrest
  • Government restrictions
  • Transportation failures
  • Internet outages
  • Power interruptions
  • Supply chain shortages
  • Carrier disruptions

During such events, delivery estimates may be extended until normal operations resume.

22. Shipping Policy Updates

We may update this Shipping Policy periodically to reflect:

  • Changes in shipping carriers
  • Operational improvements
  • Shopify platform updates
  • Business practices
  • Legal requirements
  • International shipping regulations

The updated version will become effective immediately upon publication unless otherwise stated.

Customers are encouraged to review this policy before placing an order.

23. Contact Us

If you have questions regarding shipping, delivery, tracking, customs, or your order, please contact us:

WishGlow.store

Address:
92 Av. Columbia
Westmount, QC H3Z 2C3
Canada

Email: support@WishGlow.store

Phone: (289) 244-8362

Our customer support team is committed to providing friendly, timely, and professional assistance throughout your shopping journey. Every order from WishGlow.store is prepared with care, thoughtfully packaged, and shipped with the same attention to detail that inspires our Soft Luxury Birthday philosophy. We are honored to be part of your celebrations and strive to ensure your products arrive safely, beautifully presented, and ready to make every special occasion shine.