Refund policy

Last Updated: July 13, 2026

At WishGlow.store, we believe every celebration deserves to feel thoughtful, joyful, and beautifully complete. Our products are selected to add warmth, sparkle, and elegance to birthdays, anniversaries, weddings, intimate gatherings, and meaningful everyday moments. We understand that online purchases do not always work out as expected, so we offer a clear and customer-friendly 30-day return and refund policy.

This Return & Refund Policy explains the conditions, procedures, timelines, and responsibilities that apply when requesting a return, exchange, replacement, order cancellation, or refund from WishGlow.store. By placing an order through our website, you acknowledge that you have reviewed and accepted this policy.

Shopify permits merchants to establish return rules covering matters such as return windows and return-shipping costs. In Quebec, merchants who publish a return policy are expected to follow the conditions they communicate to customers. Nothing in this policy limits any mandatory consumer rights that may apply under local law.

1. Our 30-Day Return Promise

WishGlow.store accepts eligible returns requested within 30 calendar days after the order has been delivered to the shipping address provided at checkout.

The delivery date shown by the carrier’s tracking record will generally be used to determine the beginning of the 30-day return period. When tracking information is unavailable or inaccurate, we may use other reasonable evidence, including delivery confirmation, customer communication, or carrier documentation.

To qualify for a return, the customer must contact us before the 30-day period expires. Sending an item back without first contacting our customer support team does not automatically qualify the item for a refund.

Approved eligible returns include free standard return shipping, subject to the instructions and conditions described in this policy. Customers must use the return method, label, address, or other instructions provided by WishGlow.store. Unauthorized shipping expenses, premium courier services, expedited return services, or packages sent to an unapproved address may not be reimbursed.

2. Return Eligibility Requirements

To be eligible for a standard return, the product must generally meet all of the following requirements:

The return request is submitted within 30 calendar days of confirmed delivery.

The product is unused, unlit, unburned, unaltered, and in substantially the same condition in which it was received.

The product contains no wax residue, smoke marks, fragrance contamination, scratches, stains, cracks, melted areas, deformation, or other signs of use or improper storage.

The product is returned with its original packaging, inserts, accessories, protective materials, labels, and components whenever reasonably possible.

The customer provides valid proof of purchase, such as an order number, order-confirmation email, receipt, or the email address used at checkout.

The product was purchased directly from WishGlow.store rather than from another retailer, marketplace, reseller, or third party.

The product is securely packaged to prevent damage while being returned.

We may reasonably inspect returned products before approving a refund. Acceptance of a return request or issuance of a return label does not guarantee a refund when the returned item does not meet the eligibility requirements stated in this policy.

3. Product-Specific Return Conditions

WishGlow.store sells decorative birthday candles, number candles, spiral candles, scented candles, cake toppers, candle accessories, and related celebration products. Because many of these products are designed to be burned, placed on food, or used during personal celebrations, additional hygiene and safety conditions may apply.

Birthday candles, number candles, cake candles, and decorative candles must not have been inserted into a cake, dessert, food product, holder, or other surface. They must be unlit and free from wax residue, frosting, food particles, moisture, smoke, or burn marks.

Scented candles must be unburned and unused. Candles that have been lit, partially burned, melted, trimmed, warmed, or otherwise used are not eligible for change-of-mind returns. A customer may carefully inspect a candle’s appearance after delivery, but significant damage to the packaging or product may affect return eligibility.

Products sold in sets or multipacks must generally be returned as a complete set. Individual components from a set cannot ordinarily be returned separately unless the component arrived damaged, defective, or incorrect.

Customers are responsible for reviewing the product description, size, colour, number, style, quantity, fragrance, package contents, and other listed information before placing an order. Slight variations in colour, glitter distribution, decorative placement, texture, fragrance perception, or packaging may occur because of screen settings, production batches, lighting conditions, or the handcrafted appearance of certain products. Minor variations that do not affect normal use are not necessarily considered defects.

4. Non-Returnable Items

The following items are not eligible for a standard change-of-mind return unless they arrive damaged, defective, materially different from the description, or applicable law requires otherwise:

Products returned more than 30 days after delivery.

Candles or accessories that have been used, lit, burned, melted, cut, altered, repaired, washed, cleaned, modified, or damaged after delivery.

Products exposed to extreme heat, direct sunlight, moisture, smoke, fragrance oils, chemicals, food, frosting, beverages, pets, or unsuitable storage conditions.

Items missing essential parts, packaging, accessories, or components.

Products marked as final sale, clearance, non-returnable, or otherwise excluded from standard returns before purchase.

Personalized, customized, engraved, monogrammed, made-to-order, or specially produced products.

Gift cards, promotional credits, store credits, and downloadable or digital products.

Free gifts, samples, promotional items, and products received without a separate purchase price.

Items purchased from unauthorized sellers, external marketplaces, or third-party retailers.

Products returned without authorization or sent to an address not provided by WishGlow.store.

Refusing a delivery, failing to collect a parcel, or returning a package to the sender does not automatically qualify the order for a refund. Please contact us so that we can review the circumstances and provide appropriate instructions.

5. How to Request a Return

To request a return, email support@WishGlow.store within 30 days after delivery.

Please include:

Your full name.

Your order number.

The email address used to place the order.

The name and quantity of the product you wish to return.

The reason for the return.

Clear photographs or a short video when the item is damaged, defective, incorrect, incomplete, or materially different from what was ordered.

Our customer support team will review your request and normally respond with instructions. Approved returns may include a prepaid standard return label, a return authorization, packaging guidance, or another appropriate resolution.

Please do not send merchandise to our business address or any other location without receiving return authorization. Depending on the product, destination, fulfillment location, and circumstances, the authorized return destination may differ from our public business address.

Our business contact address is:

WishGlow.store
92 Av. Columbia
Westmount, QC H3Z 2C3
Canada

Packages sent without authorization may be delayed, refused, lost, or returned to the sender. WishGlow.store is not responsible for merchandise sent to an incorrect or unauthorized address.

6. Free Return Shipping

For approved eligible returns submitted within the 30-day return period, WishGlow.store provides free standard return shipping.

Free return shipping generally means that we will provide a prepaid standard shipping label or another approved return method at no additional cost to the customer. Availability may vary by country, region, carrier, product type, or delivery location.

The customer must follow the provided return instructions and tender the package to the specified carrier within the stated period. When a label is issued, it should normally be used within 14 calendar days unless our support team provides a different deadline.

WishGlow.store does not reimburse return costs incurred without prior authorization. Additional costs resulting from expedited shipping, premium insurance, home pickup, special handling, customs brokerage, customer-selected couriers, oversized packaging, or failure to use our approved method are the customer’s responsibility unless we confirm otherwise in writing.

The customer is responsible for packing the product securely. Damage caused by insufficient return packaging may reduce or prevent a refund when the damage did not exist before the return shipment.

7. Damaged, Defective, Incorrect, or Incomplete Orders

Please inspect your order as soon as reasonably possible after delivery. Contact us promptly when an item is damaged, defective, incorrect, incomplete, or materially different from its description.

For the fastest review, provide clear photographs showing:

The entire product.

The damaged or defective area.

The outer shipping package.

The shipping label.

The internal protective packaging.

Any incorrect product, number, colour, style, quantity, or missing component.

Depending on the circumstances, WishGlow.store may offer a replacement, reshipment, refund, partial refund, store credit, or another appropriate remedy. We may ask you to return the affected product, although a return may not always be necessary.

Do not discard a damaged item or its packaging until we have completed our review. The carrier or fulfillment provider may require photographs, packaging evidence, or inspection information.

This policy does not exclude any mandatory legal warranty or remedy applicable to defective goods. Quebec consumer guidance explains that merchants and manufacturers may have obligations regarding defective products regardless of a store’s voluntary exchange or refund policy.

8. Missing Packages and Delivery Issues

If tracking shows that an order was delivered but you cannot locate it, please first check:

Around the delivery location, entrance, lobby, mailbox, parcel locker, reception desk, garage, or safe-drop area.

With household members, neighbours, building staff, receptionists, or security personnel.

For delivery notices, carrier messages, emails, or photographs.

Whether the shipping address entered at checkout was complete and accurate.

Please then contact the carrier and email us at support@WishGlow.store. We will review the available tracking details and assist with a reasonable investigation.

A delivery scan does not automatically determine the final outcome of every claim. However, WishGlow.store may consider tracking records, delivery photographs, carrier findings, address information, customer communications, and other available evidence.

Claims involving suspected theft, fraudulent activity, forwarding services, incorrect customer-provided addresses, or unauthorized redirection may require additional documentation.

9. Exchanges

We may offer exchanges for eligible products depending on availability, location, product type, and fulfillment arrangements.

The fastest way to obtain a different product may be to return the original item and place a new order after the return is approved. This helps prevent inventory changes or delays.

Exchange items are not reserved until the exchange is approved and processed. When the requested replacement is unavailable, we may offer an alternative item, store credit, or a refund to the original payment method.

Any price difference between the original product and the replacement may need to be paid or refunded, as applicable.

10. Refund Review and Processing

After your approved return is delivered, we will inspect it to confirm that it meets the conditions of this policy. Please allow a reasonable processing period for receipt, inspection, and approval.

When a refund is approved, it will generally be issued to the original payment method used for the purchase. Shopify processes refunds back to the customer in the currency used to pay for the order.

After WishGlow.store issues a refund, your bank, card issuer, payment provider, or financial institution may require additional time to post the funds to your account. These external processing times are outside our direct control.

The refund confirmation email indicates that we have submitted the refund; it does not necessarily mean that the funds will appear immediately in your account.

If more than 10 business days have passed since receiving a refund confirmation, please first contact your bank or payment provider. You may then contact us at support@WishGlow.store for assistance.

11. Refund Amounts

Approved refunds generally cover the purchase price paid for the eligible returned item and any applicable taxes.

WishGlow.store offers free standard worldwide shipping on qualifying orders. Because customers are not charged for standard outbound shipping when this offer applies, there is ordinarily no outbound shipping charge to refund.

Optional expedited shipping, premium delivery services, priority handling, shipping protection, gift wrapping, or other additional services may be non-refundable after the service has been performed, except where the issue was caused by WishGlow.store or a refund is required by applicable law.

Discounts, promotional codes, bundle prices, and order-level promotions may affect the amount refunded. When returning part of a discounted order, the refund may be calculated based on the amount actually paid for the returned item after the promotion was allocated.

Refunds will not exceed the amount actually paid for the applicable product, except where mandatory law requires otherwise.

12. Partial Refunds or Reduced Refunds

In appropriate circumstances, we may issue a partial refund rather than a full refund when:

The product shows handling beyond what is reasonably necessary to inspect it.

Packaging, accessories, inserts, or components are missing.

The item is damaged due to inadequate return packaging.

Only part of a multipack or set is returned.

The product’s condition has materially decreased because of customer use, storage, or alteration.

An unauthorized return method creates additional recoverable costs.

We will not impose an arbitrary reduction. Any adjustment will be based on the condition of the returned product, missing components, diminished value, or reasonable costs directly connected with the return, subject to applicable law.

13. Order Cancellations and Changes

Contact us as soon as possible if you need to cancel or modify an order. We will make reasonable efforts to assist, but we cannot guarantee changes after an order has entered processing, fulfillment, or shipment.

Requests to change a product number, colour, quantity, fragrance, style, shipping address, or recipient information may not be possible after fulfillment begins.

When an order has already shipped, it normally cannot be cancelled in transit. You may request an eligible return after delivery.

WishGlow.store may cancel an order when necessary because of inventory errors, payment authorization problems, suspected fraud, shipping restrictions, inaccurate product information, obvious pricing errors, or circumstances outside our reasonable control. When we cancel an order before fulfillment, we will issue an appropriate refund for amounts paid.

14. Gifts

When an order was purchased as a gift, refunds are generally issued to the original purchaser’s payment method.

A gift recipient may contact us to discuss an exchange or store credit where available. Proof of purchase and order information may be required. For privacy and payment-security reasons, we may communicate certain refund details only to the original purchaser.

15. Chargebacks and Payment Disputes

We encourage customers to contact us before opening a chargeback or payment dispute. Many concerns involving delivery, damage, returns, refunds, or incorrect items can be resolved more quickly through our support team.

Opening a chargeback while a return or refund is already being processed may delay resolution. We reserve the right to provide the payment processor with relevant order records, tracking details, policy terms, customer communications, delivery confirmation, return information, and refund records.

Shopify’s merchant guidance identifies refund records, applicable policy terms, and customer communications as relevant documentation in payment disputes.

Nothing in this section prevents customers from exercising valid rights through their card issuer or payment provider.

16. International Customers and Mandatory Rights

WishGlow.store serves customers in multiple countries. Consumer rights and mandatory cancellation rules may vary by location.

This policy is intended to provide a consistent minimum customer-care standard but does not replace any non-waivable rights available under applicable consumer-protection law. When local law provides a customer with greater rights than this policy, the legally required rights will apply.

Customers located in the European Economic Area or other jurisdictions may have statutory withdrawal or conformity rights in addition to our 30-day policy. Shopify notes that customers in the EEA generally have a 14-day withdrawal right for many online product purchases, subject to applicable exceptions.

Some products may be excluded from statutory withdrawal rights when they are personalized, used, unsealed for hygiene reasons, or otherwise covered by a legal exception. Eligibility will be assessed according to applicable law.

17. Fair Use and Return Abuse

WishGlow.store reserves the right to investigate patterns that reasonably suggest fraud, abuse, manipulation, or misuse of this policy, including:

Repeated claims involving used or damaged products.

Returning different items from those purchased.

Submitting altered or misleading photographs.

Using products for an event and then attempting to return them.

Excessive returns inconsistent with ordinary personal purchasing.

Making false claims about non-delivery, damage, defects, or missing items.

Abusing promotional offers, refunds, replacements, or chargeback procedures.

When supported by reasonable evidence and permitted by law, we may reject an ineligible claim, limit future transactions, request additional verification, or suspend access to our services. Legitimate customers making good-faith claims will not be penalized merely because they request a valid return.

18. Policy Updates

WishGlow.store may revise this Return & Refund Policy periodically to reflect changes in our products, services, fulfillment procedures, business practices, Shopify features, or legal obligations.

The version in effect at the time of purchase will generally apply to that order unless a later version provides more favourable terms or applicable law requires otherwise.

Material changes will be published on our website with an updated revision date. We encourage customers to review this policy before completing a purchase.

19. Contact Us

For return requests, refund questions, damaged-item claims, exchange inquiries, or assistance with an order, contact:

WishGlow.store
Email: support@WishGlow.store
Phone: (289) 244-8362
Address: 92 Av. Columbia, Westmount, QC H3Z 2C3, Canada

Please include your order number and a clear description of your request so that our customer support team can assist you efficiently.

Our Soft Luxury Birthday philosophy extends beyond the appearance of our store. It is reflected in the care, clarity, and respect with which we handle every customer concern. We appreciate the opportunity to be part of your celebration and will make every reasonable effort to ensure that your experience with WishGlow.store feels as warm and thoughtful as the moments our products are designed to illuminate.

This template is general business information and should be reviewed by a qualified Canadian or Quebec legal professional before publication, particularly when selling internationally.